There are exceptions to this, such as if you already have the required line, you can self-install without the need to wait for an engineer, which can cut waiting times. All rights reserved. This will be sent via Royal Mail and should arrive between 7am and 6pm arrive the day before your activation date. 16h46, on If a visit by an engineer has been arranged to activate your broadband service, make sure you or another person over 18 is in at your property at the agreed date and time. Coronavirus: Delivery, installation and repair information > New customer? However, it sometimes does special deals where the activation or upfront fees are waived. Switching to FTTC requires that your existing copper circuit (cabinet to home aka d-side) is re-routed through (via) the fibre cabinet: that is where the engineering touch is required. ‎08-05-2019 Most providers, including BT, will offer you free phone line installation if you sign up to a broadband package with them. Announcements, Guides & Community Updates. You don’t necessarily need a phone line to get Virgin broadband, although it offers phone and broadband packages, plus bundles which include TV too. In this video I am demonstrating BT Engineer installing a new faceplate on the mater socket and testing Broadband Speed. Sky has been known to throw in a free laptop or TV with its broadband and TV deals. Your information is safe with us. Overall Virgin wins by a mile on speed and customer service, which are two of the most important factors when it comes to choosing a broadband … We won't share your postcode with anyone. How much does it cost? Sky states that prices may vary if you live in a flat. If you'd like to know more about broadband installation, and activation times for key providers - we've also got a guide to the broadband installation process, which we'd also recommend checking out. At BT, we use the power of communications to make a better world. If you're just signing up to line rental, however, BT charges £130 to either activate an old line or install a new one. Providing superfast broadband for is no easy task. Set-up costs for Sky broadband packages vary between about £20 and £60, plus £9.95 for delivery of the Sky Hub router in most cases. We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Fibre-to-the-Home (FTTH / FTTP) broadband installation – BT Openreach (from BT, Sky, TalkTalk and similar ISPs) The route to getting Fibre Broadband. However, if BT finds that you've already got a line at your property, it could have this up and running within a couple of days and you might not have to pay connection or reconnection charges. Broadband Setup and Installation It normally takes around 2 weeks to get your home broadband service set up in the UK. ‎08-05-2019 BT will confirm how long installation will take when you place an order, agree a date for your services to be installed, and tell you whether an engineer needs to come to your home. If you’re in a new build property, your address will need to be registered with Royal Mail before you can place an order for a phone line or broadband, or get equipment delivered in the post. Equally, if your situation is more complex, it can take longer. Also ive changed the username and password for the home hub 5 to my plusnet ones, i can see my profile has been reset from BT in the hub settings , my speeds are better now im on 6db profiles, but cant connect yet. It could take longer depending on the availability, but this is rare. As well as installation costs, there is usually a £9.99 delivery charge for your BT router. on The builder should register the property or you can contact Royal Mail yourself. Nobody should have to wait around all day for someone to fix their broadband – and with our handy appointments, you don’t have to. So FTTC then (sorry I thought you were referring to FTTP). 16h57. ‎08-05-2019 TalkTalk will send your router to your home address by Royal Mail and it should arrive three to five days before your services go live. An engineer visit may also be required for the set up of the service. If you have a landline, this can be less. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order. Basic Script: Hey YouTube, today we’re looking at BT’s Broadband Extender Flex 600 kit. If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. Getting Virgin Media broadband installed is a bit different, but that's not to say it takes longer than any other provider. The engineer left 3 hours ago by the way. 16h49. How much it will cost depends on the broadband package, but it will usually be between £50 and £85 (in general the more expensive the broadband deal, the cheaper the new line connection fee). BT Plus: Faster broadband and better connection. ‎08-05-2019 Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. Sky, also fresh from a rebrand, only has one widely-available fibre plan: Sky Broadband Superfast. Engineer installation fees may apply on certain packages or bundles and a standard line installation starts from £40. If you want TalkTalk broadband but don’t have a suitable phone line, it will install one for you. BT installation and activation times. If you need a new phone line, a £20 connection charge may apply – if you’re signing up for a pricey bundle it may be worth trying to negotiate on this. If you're moving home it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date. BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version) 1. If you've got Broadband (copper broadband) download the user guide below or follow these instructions. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. We use necessary cookies to make our site work. This will be sent by one of Sky’s delivery partners (normally Royal Mail). Keeping you safe during new Broadband & Talk installation We continue to adapt to help our customers as best and safely as possible in line with the recently updated government Covid-19 guidelines. “In some locations, the copper is buried, and the last thing people want is us digging up their garden,” Bell says. Our easy to use comparison service shows you the best standard and fibre bundles with free setup in your area right now, letting you save time and money and find your perfect deal. Thanks A date for an engineer to visit will be arranged when you place your order – it should be within about two weeks. It has its own network – separate from the Openreach network which is used by all other providers. ‎08-05-2019 Thanks in advance. BT says that if a brand new line needs to be installed to deliver your broadband, it will usually take up to 15 working days from the date on which you place your order. 84% UK 4G coverage as of December 2019. Im due to be switched over today, i see the phone has been done. If you’re switching to BT from another provider it will normally take up to two weeks for the switch to complete. A new line normally costs about £140. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. We aim to give you the fastest possible broadband speed for your connection. BT says that if a brand new line needs to be installed to deliver your broadband, it will usually take up to 15 working days from the date on which you place your order. Or if you're placing your order online, you'll be able to see the available times on the appointment booking page in My BT. No TV bundles . This'll usually be about 15 days after you order. BT, like many broadband providers, has been rebranding its packages. Because of this, Openreach are currently minimising any work inside the home. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. By continuing, you agree to our cookies policy. With BT, you can compare phone and broadband deals to find the ideal broadband connection for you and your business. The one exception is if the phone has been disconnected due to unpaid bills (even if it wasn’t you) – you’ll have to pay for reconnection. They already fitted sky+hd box in 31st december. Once you have ordered Sky broadband or fibre, Sky will confirm your activation date. Plus, some leasehold flats are not permitted to have a Sky dish installed (if you’re getting Sky TV) – so check the details of your lease. 84% UK 4G coverage as of December 2019. Broadband installations will ... BT, Plusnet, NOW Broadband, ... We are prioritising vulnerable customers to ensure they can stay connected during this difficult time. With BT Plus, choose us for Fibre and 4G and you can enjoy some fantastic benefits, including 5G later this year. This can either be sent to your home for £5 or picked up from your nearest Collect+ store for free. Existing customer? If you’re renting, ask the landlord or letting agent if there’s a phone line installed. The infrastructure is indeed in place, just not (yet) connected to YOUR phone line. Received the sky hub through the post a couple of days ago and I think its bt installing not too sure am new to all this sorry. Hi, If i place an order for BT Broadband today, what is the ETA on engineer coming for installation as i will need a BT line. We're getting bt fibre today and by chance I passed the engineer at midday and asked him and he confirmed that he was sorting our fibre out then. The same goes if you’re switching to TalkTalk from pretty much any other provider apart from Virgin – it will normally take up to 15 days. Only BT has Home Tech Experts you can book in 2-hour time slots, 7 days a week, for wi-fi help at no extra cost. The same applies to Virgin Media. We're getting bt fibre today and by chance I passed the engineer at midday and asked him and he confirmed that he was sorting our fibre out then. 16h45, on Normally it takes about two weeks to get broadband installed, but there are no hard and fast rules. Coronavirus: Delivery, installation and repair information > You can choose a date and engineer appointment slot when you place your order, we’ll let you know what's available when you call. 4G Assure works over copper, fibre and static IP. TalkTalk’s fibre broadband generally comes without set-up fees. Whether you are moving home, getting broadband installed for the first time, or switching suppliers, installation lead times can depend on many factors, including which provider you choose, whether you need a new phone line installed, and where you live. How long should I expect to wait? 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